Правила за възстановяване на суми
Back on the legal policies page — great! You're selling consumer electronics accessories (wireless chargers, mobile chargers, earbuds), so let me draft a solid EU-compliant return & refund policy for you right now.
Return & Refund Policy
14-Day Right of Withdrawal
As a customer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your contact email] before the 14-day period expires.
Return Conditions
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
Exceptions
The following items are not eligible for return:
- Products that have been unsealed and used (e.g., earbuds removed from packaging and worn)
- Items damaged due to misuse or improper handling
How to Return
Contact us at [your contact email] with your order number and reason for return. We will provide return instructions within 2 business days.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed to your original payment method within 14 days of receiving the returned item.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.